Terms of Service

1. Agreement to Terms

By using this site or engaging Phantom Agency for services, you agree to these Terms of Service. If you don’t agree, please don’t use the site or our services.

2. Our Services

Phantom Agency provides marketing services — paid advertising, social & content, SEO & AI-search optimization, and email & lifecycle marketing — for local service businesses, described at /services.

The specific scope, deliverables, timeline, and fees for any engagement are set out in a separate signed proposal or agreement between Phantom Agency and the client. These Terms apply in addition to, not instead of, that agreement.

3. No Guaranteed Results

Marketing performance depends on many factors outside our control — market conditions, platform algorithm changes, competition, and your business’s own operations, pricing, and follow-through.

We do not guarantee specific outcomes such as a particular return on ad spend, lead volume, ranking position, or revenue figure. We commit to sound strategy, transparent reporting, and diligent management of the budget and channels you authorize.

4. Payment

Fees, billing cadence, and ad-spend handling are set out in your service agreement. Recurring engagements are billed monthly unless stated otherwise. Late payment may result in pause of active campaigns until the account is current.

5. Ad Platform Accounts

Where we manage campaigns on your Google Ads, Meta Ads, or other advertising accounts, you authorize us to act on your behalf within the scope agreed, and you remain the account owner and are bound by that platform’s own terms and policies.

6. Intellectual Property

Ad creative, copy, and content produced specifically for your campaigns become yours upon full payment for the engagement in which they were created, unless your agreement states otherwise.

Our underlying methods, templates, tools, and internal systems (including our Gentic OS operations platform) remain the property of Phantom Agency and are not transferred by any engagement.

7. Confidentiality

We treat client account access, campaign data, and business information shared with us as confidential, and use it only to deliver the services you’ve engaged us for.

8. Limitation of Liability

To the fullest extent permitted by law, Phantom Agency’s liability for any claim arising from our services is limited to the fees paid for the engagement giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

9. Termination

Either party may terminate an ongoing engagement per the notice terms in the signed service agreement. Fees for work performed and ad spend already committed through termination remain payable.

10. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

11. Changes

We may update these Terms as our services evolve. Continued use of the site or our services after an update constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms can be sent to sophia@phantomagency.net.